What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Thank you page URL not showing up after submissions

    Asked by ashtutors on January 19, 2016 at 08:24 AM

    Thank you page URL is working fine but not showing after submitting the form, nor in the preview window when applied to the form.

    Page URL:
    https://form.jotformeu.com/60183708476360

    Submissions page url thank you page
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    Answered by Ben on January 19, 2016 at 11:13 AM

    I took a look at your form and after submitting it I was redirected properly to your page here: http://www.ashtutors.co.uk/thankyou.html

    Please do however let us know if you are still experiencing any issues and we would be happy to assist with the same.

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    Answered by ashtutors on January 19, 2016 at 11:23 AM

    Hi Ben,

    unfortunately I'm still getting the same issue - as well as the form showing up already pre-populated. I thought it was something to do with the announcement regarding problems for EU customers.

    I'll try again once the announcement is resolved.

    Thanks.

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    Answered by ashtutors on January 19, 2016 at 11:28 AM

    Looks like it was a caching issue my end. Apologies!

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    JotForm Support

    Answered by KadeJM on January 19, 2016 at 01:35 PM

    So if we're not mistaken you mean it's working for you again as of now, correct? 

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    Answered by ashtutors on January 19, 2016 at 04:06 PM

    yes all working fine now - many thanks for your help.