What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not updating

    Asked by MON1QUE on January 19, 2016 at 11:55 AM


    I am having an issue with a from which is utilizing Paypal link. The form requires address and phone number information. When I go to Edit on my form it shows but when I Preview it or go the link itself this required information is not showing on the form. When patron attempts to complete transaction it will not go through and gives error message that Address and Phone number are required, but this information is not visible on the form itself for them to fill out.

    Page URL:

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    JotForm Support

    Answered by EltonCris on January 19, 2016 at 12:26 PM

    Our sincere apologies. This problem should now be fixed.

    There was a data replication delay recently and it has now been resolved.

    Please check your forms again and let us know if you see any problems.

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    Answered by AreaofNeed on January 20, 2016 at 01:32 AM


    This is also happening to me. I am changing my form, but changes are not reflected in the embedded form or the preview.

    The form is here:

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    JotForm Support

    Answered by ashwin_d on January 20, 2016 at 05:11 AM

    Hello AreaofNeed,

    I have moved your question to a new thread and you will be answered here:  http://www.jotform.com/answers/750301 

    Thank you!