Form not updating

  • Profile Image
    MON1QUE
    Asked on January 19, 2016 at 11:55 AM

    Hello,

    I am having an issue with a from which is utilizing Paypal link. The form requires address and phone number information. When I go to Edit on my form it shows but when I Preview it or go the link itself this required information is not showing on the form. When patron attempts to complete transaction it will not go through and gives error message that Address and Phone number are required, but this information is not visible on the form itself for them to fill out.

  • Profile Image
    EltonCris
    Answered on January 19, 2016 at 12:26 PM

    Our sincere apologies. This problem should now be fixed.

    There was a data replication delay recently and it has now been resolved.

    Please check your forms again and let us know if you see any problems.

  • Profile Image
    AreaofNeed
    Answered on January 20, 2016 at 01:32 AM

    Hi,

    This is also happening to me. I am changing my form, but changes are not reflected in the embedded form or the preview.

    The form is here:

    https://vicknowledgebank.net.au/contact-us/contacts-list/
  • Profile Image
    ashwin_d
    Answered on January 20, 2016 at 05:11 AM

    Hello AreaofNeed,

    I have moved your question to a new thread and you will be answered here:  http://www.jotform.com/answers/750301 

    Thank you!