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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions not being added to form

    Asked by markxkr on January 19, 2016 at 12:05 PM

    Hi, I have been entering submissions into my December Expenses form. I am receiving email confirmations that the submission has been made and the pdf receipts are uploading somewhere. However when I go and look at the December form in MyForms, there are no submissions.

    Page URL:

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    JotForm Support

    Answered by david on January 19, 2016 at 02:19 PM


    I checked our mail logs for the address in your form and did not see any emails for that form.  I did see email from December for this form:


    And in January for this form:


    It looks like you may have been sending your expenses for December to the November form.

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    Answered by markxkr on January 20, 2016 at 08:12 AM

    Hi David, I logged into JotForm again today and the submissions are now all there in the December form.


    I am afraid your message above makes no sense to me. Clearly the submissions were there. I also tweeted the support team yesterday about this issue and noticed that several other people had also reported that the submissions weren't working so i don't think it had anything to do with what I was doing.

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    JotForm Support

    Answered by beril on January 20, 2016 at 11:05 AM

    We are sorry for the confusion. Yesterday, we had an issue with our EU DataCenters. However , the issue fixed.

    I see that the issue is also resolved for you.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.