Submissions not being added to form

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    Asked on January 19, 2016 at 12:05 PM

    Hi, I have been entering submissions into my December Expenses form. I am receiving email confirmations that the submission has been made and the pdf receipts are uploading somewhere. However when I go and look at the December form in MyForms, there are no submissions.

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    Answered on January 19, 2016 at 02:19 PM


    I checked our mail logs for the address in your form and did not see any emails for that form.  I did see email from December for this form:

    And in January for this form:

    It looks like you may have been sending your expenses for December to the November form.

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    Answered on January 20, 2016 at 08:12 AM

    Hi David, I logged into JotForm again today and the submissions are now all there in the December form.


    I am afraid your message above makes no sense to me. Clearly the submissions were there. I also tweeted the support team yesterday about this issue and noticed that several other people had also reported that the submissions weren't working so i don't think it had anything to do with what I was doing.

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    Answered on January 20, 2016 at 11:05 AM

    We are sorry for the confusion. Yesterday, we had an issue with our EU DataCenters. However , the issue fixed.

    I see that the issue is also resolved for you.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.