What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Your account is still at Premium, but will be downgraded to free. The forms will still work though. The trouble is with payment submissions since you only get 10/month and you use those a lot.
I just reset all your limit counts back to 0, so if it is downgraded then you'll be less likely to trigger the limit.
If you notice any issues just contact us so we can keep it active until you can upgrade properly.