Form should be disabled as well when the submission limit is reached

  • kamakazi103
    Asked on January 19, 2016 at 2:02 PM

    So people spend the time to fill the form out, only to see the photo below after submission. I made the form active and published it when i sent the link to everyone i marketed to. I have a free account and only needed that list but it wont work. I need this fixed ASAP

    Jotform Thread 749364 Screenshot
  • Aytekin JotForm Founder
    Replied on January 19, 2016 at 4:48 PM

    Your form looks good now. There was a data replication lag because of an emergency data server switch we had to do. 

  • kamakazi103
    Replied on January 19, 2016 at 5:03 PM

    were you able to submit without an error pop up?

  • kamakazi103
    Replied on January 19, 2016 at 5:05 PM

    nope i still am having an error message pop up after i hit submit on the form. the message above pops up. I sent this link to over 300 cash buyer investors and they are all still complaining about not being able to successfully submit this form

  • Aytekin JotForm Founder
    Replied on January 19, 2016 at 6:18 PM

    Here is the reason: You have limited your form to 2 submissions total. Since this form has already received 2 submissions it does not accept any more submissions:

    Form should be disabled as well when the submission limit is reached Image 1 Screenshot 30

     

     

    I have removed the limit and it is working properly now. 

     

    Form should be disabled as well when the submission limit is reached Image 2 Screenshot 41

  • Aytekin JotForm Founder
    Replied on January 19, 2016 at 6:20 PM

    But, I am still opening a bug ticket about this. I think we need to make this more clear.

    1. If the submission limit is reached, the form should also be disabled. 

    2. Owner of the account should receive an email that the form is now disabled since the limit has been reached. 

  • Mustafa Culban JotForm Developer
    Replied on January 2, 2020 at 6:44 AM

    Hi kamakazi103,

    The first item on the above list was implemented. 

    From now on, if the form is disabled based on the submission limit, an email will be sent to the form owner indicating form's submission limit was reached.

    Please let us know if you need further assistance.