What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Going back to the form with a session shows empty fields

    Asked by derekhobson on January 19, 2016 at 03:25 PM

    I followed the instructions on how to make a "save-able" form. By creating a form and then creating an "Intro Form" where the user creates their first name and email to use as a password to log back into the form and complete it at a later time.

    Problem is this didn't work. 

    When I've done this in "tests", it's worked. We've used real emails and managed to go back in no problem. Now however, when I check back, nothing is there. I didn't accidentally hit submit, and I definitely clicked "next" to ensure the data was saved. What is happening?

    pending submission pending Emails problem name next
  • Profile Image

    Answered by Ben on January 19, 2016 at 05:47 PM

    Based on what you have mentioned, you were following the steps shown here: How to Save Forms to Continue Later

    Now this uses email sessions on the form, but seeing how we had some issues today it is possible that the sessions data got removed or temporarily unavailable.

    Having that said, you should still be able to use the sessions and they should be working from now on, but please do note also that sometimes - if you have auto-fill option turned on as well, the values of empty fields could be remembered and as the values are added, they get removed as well.

    This is not something that usually happens, but it did happen on few occasions where forms were long and auto-fill option set to low timeframes.

    If the sessions got temporarily removed, it might take a few more hours before all sessions are restored back, so do feel free to check it out a bit later if it is not working for you at this time and as mentioned any new sessions should be OK.

    I also suggest checking with people that did tests with you as well since they could have submitted it later on - and I say this only since I did not see any such issue with the email sessions so far.