What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by marjolainehebert on January 19, 2016 at 03:37 PM

    How can we get urgent assistance.  My client is paying for your product and since 2 days... thejot form is not working. Please avise asap.


    The form still don’t work this morning:

    Thanks for your cooperation!!!!
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    Answered by victor on January 19, 2016 at 05:38 PM

    To assist you better, could you please indicate exactly what the issue your client is having. Is he not able to open his forms, having issues with Jotform builder, or not able to view his submission?


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    Answered by daniel arseneault  on January 19, 2016 at 07:28 PM

    Helo Victor,

    If you go on: http://www.ammontox.com/test-addon.html and fill all the required fields, when you press the submit button the button change for 'Please wait' and nothing is happening.  It's been working for months and since 2 days... nothing is working.  This is a medical client and it's very important for them to solve this ASAP.  The client is paying for the feature and expect a fast answer.


    Thanks a lots Victor to come back to me.

    Daniel Arseneault

    Marketing and IT Director

    514 833 2048

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    Answered by victor on January 19, 2016 at 08:05 PM

    Thank you for the update. I just reviewed you form and was able to replicate the issue you are having. Once I cloned your form and did some testing, I noticed that you had a FORM SEPARATOR WIDGET. Once I removed it the form was submitted again. 

    Can you please try removing this widget and adding it again. If your users is still having issues, please let us know. We will be glad to take another look.