What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am having a problem connecting our stripe account

    Asked by piranhablonde on January 19, 2016 at 11:45 PM

    I programmed it through your payment wizard and I keep getting this message: 

     

    The provided key 'pk_test_********************ndNr' does not have the required permissions for this endpoint on account 'acct_17T3t0JX9iFezZ61'. Having more permission would allow this request to continue.

    I am not seeing it registered with stripe can you please help here is the form https://form.jotform.com/60174924005954

     

    thank you! 

     

    Page URL:
    https://form.jotform.com/60174924005954

    problem a JotForm style size height
  • Profile Image
    JotForm Support

    Answered by Chriistian on January 20, 2016 at 04:37 AM

    Hi,

     

    Stripe has API keys for both Test Mode and Live Mode. Please check your stripe account to make sure the mode of the public API key used in the payment configuration matches the mode of the private key pasted into your Store settings for Stripe.

    https://stripe.com/docs/tutorials/dashboard

     

    Do inform us if you need further assistance,
    Regards.