What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Thank You redirect not displaying correctly

    Asked by natalieu on January 20, 2016 at 02:04 PM

    Following successful completion of a form, I have it set to redirect to a page on my WordPress site.

    If I go to the page direct it renders as expected BUT when redirected from the form the page loses formatting and I can't see why

    Please explain what causes this so I can rectify

     

    The thank you page is here - https://mer-ka-bah.com/zs-associates-thankyou - if you visit direct it exhibits correctly (content inside a content area) but when reached via the JotForm the content fills the whole page - see screenshot

     

    Any help much appreciated

    Page URL:
    https://www.mer-ka-bah.com/zs-associates-signup

    Screenshot
    thank displaying correctly JotForm site content and
  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 20, 2016 at 06:49 PM

    Hi,

    Thank you for contacting us.

    I cloned your form and I was redirected to the page without style as well, however, I tried using this URL and it worked on my end : http://www.mer-ka-bah.com/zs-associates-thankyou/ 

    Do let us know if it works, if not, we will be glad to help you.

    Thanks.

     

  • Profile Image

    Answered by Natalie on January 21, 2016 at 04:09 AM

    OK, it seems to be working OK now. As amendments were made whilst there were problems with Jotform (couldn't edit the thank you page etc) maybe it hadn't saved correctly.

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    JotForm Support

    Answered by mert on January 21, 2016 at 11:28 AM

    Hi there,

    Yesterday, we had a little issue about editing "Thank You" page, so you could had a problem on that time period. However, I'm glad to see that the problem has fixed for you. If you encounter the same problem, please let us know.

     

    Thanks.