Thank You redirect not displaying correctly

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    natalieu
    Asked on January 20, 2016 at 02:04 PM

    Following successful completion of a form, I have it set to redirect to a page on my WordPress site.

    If I go to the page direct it renders as expected BUT when redirected from the form the page loses formatting and I can't see why

    Please explain what causes this so I can rectify

     

    The thank you page is here - https://mer-ka-bah.com/zs-associates-thankyou - if you visit direct it exhibits correctly (content inside a content area) but when reached via the JotForm the content fills the whole page - see screenshot

     

    Any help much appreciated

  • Profile Image
    Kevin_G
    Answered on January 20, 2016 at 06:49 PM

    Hi,

    Thank you for contacting us.

    I cloned your form and I was redirected to the page without style as well, however, I tried using this URL and it worked on my end : http://www.mer-ka-bah.com/zs-associates-thankyou/ 

    Do let us know if it works, if not, we will be glad to help you.

    Thanks.

     

  • Profile Image
    Natalie
    Answered on January 21, 2016 at 04:09 AM

    OK, it seems to be working OK now. As amendments were made whilst there were problems with Jotform (couldn't edit the thank you page etc) maybe it hadn't saved correctly.

  • Profile Image
    mert
    Answered on January 21, 2016 at 11:28 AM

    Hi there,

    Yesterday, we had a little issue about editing "Thank You" page, so you could had a problem on that time period. However, I'm glad to see that the problem has fixed for you. If you encounter the same problem, please let us know.

     

    Thanks.