What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Thank You redirect not displaying correctlyAsked by natalieu on January 20, 2016 at 02:04 PM
Following successful completion of a form, I have it set to redirect to a page on my WordPress site.
If I go to the page direct it renders as expected BUT when redirected from the form the page loses formatting and I can't see why
Please explain what causes this so I can rectify
The thank you page is here - https://mer-ka-bah.com/zs-associates-thankyou - if you visit direct it exhibits correctly (content inside a content area) but when reached via the JotForm the content fills the whole page - see screenshot
Any help much appreciated
Thank you for contacting us.
I cloned your form and I was redirected to the page without style as well, however, I tried using this URL and it worked on my end : http://www.mer-ka-bah.com/zs-associates-thankyou/
Do let us know if it works, if not, we will be glad to help you.
OK, it seems to be working OK now. As amendments were made whilst there were problems with Jotform (couldn't edit the thank you page etc) maybe it hadn't saved correctly.
Yesterday, we had a little issue about editing "Thank You" page, so you could had a problem on that time period. However, I'm glad to see that the problem has fixed for you. If you encounter the same problem, please let us know.