- natalieuAsked on January 20, 2016 at 02:04 PM
Following successful completion of a form, I have it set to redirect to a page on my WordPress site.
If I go to the page direct it renders as expected BUT when redirected from the form the page loses formatting and I can't see why
Please explain what causes this so I can rectify
The thank you page is here - https://mer-ka-bah.com/zs-associates-thankyou - if you visit direct it exhibits correctly (content inside a content area) but when reached via the JotForm the content fills the whole page - see screenshot
Any help much appreciated
- JotForm SupportKevin_GAnswered on January 20, 2016 at 06:49 PM
Thank you for contacting us.
I cloned your form and I was redirected to the page without style as well, however, I tried using this URL and it worked on my end : http://www.mer-ka-bah.com/zs-associates-thankyou/
Do let us know if it works, if not, we will be glad to help you.
- NatalieAnswered on January 21, 2016 at 04:09 AM
OK, it seems to be working OK now. As amendments were made whilst there were problems with Jotform (couldn't edit the thank you page etc) maybe it hadn't saved correctly.
- JotForm UI DevelopermertAnswered on January 21, 2016 at 11:28 AM
Yesterday, we had a little issue about editing "Thank You" page, so you could had a problem on that time period. However, I'm glad to see that the problem has fixed for you. If you encounter the same problem, please let us know.