What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Captcha not working when integrating form into our website

    Asked by woofinboots on January 20, 2016 at 09:23 PM

    Captcha will not refresh on forms found at www.woofinboots.com/our-deals and www.woofinboots.com/loyal-customer-promotions 

    Page URL:

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    JotForm Support

    Answered by Kiran on January 21, 2016 at 08:35 AM

    I've checked your webpages and I see that the Captcha is now loading correctly without any issues.

    Do you still experience the issue at your end? Please let us know which browser and OS that you are using so that we will try to replicate the issue at our end and provide you with necessary assistance.

    Thank you!

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    Answered by Vincent  on January 21, 2016 at 06:53 PM


    Both forms are loading, but when hitting submit, the form freezes.  



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    JotForm Support

    Answered by jonathan on January 22, 2016 at 02:17 AM

    Hi Vincent,

    I test submitted the forms on your websites




    BUT I also could not reproduce the problem. The forms submitted successfully.

    Please see the video below when I did the test.



    I was using Chrome browser during the test. Can you please try different browser as well? Try Chrome or Firefox.

    Let us know if issue still persist.