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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trying to save a theme in theme designer

    Asked by andrew@drivepayments.com on January 21, 2016 at 03:11 PM

    When I click save, I get no response.  However, when I open up developer tools and view the response from the server, I see the following:

    {"responseCode":401,"message":"You're not authorized to use (\/theme\/548b1325700cc48d318b4567) ","info":"http:\/\/api.jotform.com\/docs#theme-idbidcciddidbid","duration":"16ms"}


    If I wasn't a web developer, I would never have known to look into the developer tools.

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    Answered by victor on January 21, 2016 at 07:06 PM

    Just to confirm, you are having problems with the Theme Designer? Not the Form Designer Tool?

    I've tested the "Themes" page and it works properly in my end, here's how I opened mine:

    1. Log in to your JotForm account and navigate to http://www.jotform.com/theme-store/.

    2. Click the "My Themes" section.

    3. Click "New Theme".

    4. You will then be able to see this window on selecting where you will get design you want to publish as a theme.

    5. After selecting a form, you will then be navigated to the Theme Designer where you can edit the design and publish it on the themes store.


    If you are still having problems on it, could you try first clearing your form's cache and your browser's cache. Log back in and see if that fixes the problem.