Good day, Email submissions coming through to email but doesn't show in the jotform dashboard

  • Littlegoliath10
    Asked on January 22, 2016 at 4:24 AM

    REPLY EMAIL info@littlegoliath.co.za please

    My form's emails come through but it doesn't showup in the Jotform Dashboard, please assist
    Form Link https://www.jotform.com//?formID=4254210621254

    Page URL: http://debtwisegroup.co.za/online-quotation.html
  • David JotForm Support Manager
    Replied on January 22, 2016 at 9:03 AM

    No form was found with that formID you shared: 4254210621254

    However, upon checking the URL you shared, I could locate a form, which is on the account "DebtWiseGroup". The email address that receives notifications, shows good delivery, and the submissions also show in the Submissions view: http://www.jotform.com/help/269-How-to-view-Submissions

    Good day, Email submissions coming through to email but doesnt show in the jotform dashboard Image 1 Screenshot 30

    Good day, Email submissions coming through to email but doesnt show in the jotform dashboard Image 2 Screenshot 41

    Is that the form you are referring to? Can you see the submissions, in the Submissions view?

  • cuno
    Replied on February 11, 2016 at 12:53 PM

    I have the same problem and posted a support question:
    Submissions don't show in Submissions view

     

  • Ben
    Replied on February 11, 2016 at 3:54 PM

    Thank you @cuno We will be answering on your thread shortly.

  • Mimich
    Replied on February 11, 2016 at 4:10 PM

    I have the same problem, just now few minutes ago. I received a submission alert through email as usual, then I logged in jotform and there was no submission whatsoever. I clicked on order by recent submission on the top right and the form which triggered the supposed submission didnt even show as recent. Can you please fix

  • Ben
    Replied on February 11, 2016 at 5:53 PM

    @Mimich, I see that you have a thread opened here: http://www.jotform.com/answers/770386 and we will follow up on the same shortly.

  • Elton Support Team Lead
    Replied on February 11, 2016 at 9:23 PM

    This is now fixed. Submissions data should appear on form submissions page instantly as usual.

    Thank you for your patience!