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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Good day, Email submissions coming through to email but doesn't show in the jotform dashboard

    Asked by Littlegoliath10 on January 22, 2016 at 04:24 AM

    REPLY EMAIL info@littlegoliath.co.za please

    My form's emails come through but it doesn't showup in the Jotform Dashboard, please assist
    Form Link https://www.jotform.com//?formID=4254210621254

    Page URL:

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    JotForm Support

    Answered by BDAVID on January 22, 2016 at 09:03 AM

    No form was found with that formID you shared: 4254210621254

    However, upon checking the URL you shared, I could locate a form, which is on the account "DebtWiseGroup". The email address that receives notifications, shows good delivery, and the submissions also show in the Submissions view: http://www.jotform.com/help/269-How-to-view-Submissions

    Is that the form you are referring to? Can you see the submissions, in the Submissions view?

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    Answered by cuno on February 11, 2016 at 12:53 PM

    I have the same problem and posted a support question:
    Submissions don't show in Submissions view


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    Answered by Ben on February 11, 2016 at 03:54 PM

    Thank you @cuno We will be answering on your thread shortly.

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    Answered by Mimich on February 11, 2016 at 04:10 PM

    I have the same problem, just now few minutes ago. I received a submission alert through email as usual, then I logged in jotform and there was no submission whatsoever. I clicked on order by recent submission on the top right and the form which triggered the supposed submission didnt even show as recent. Can you please fix

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    Answered by Ben on February 11, 2016 at 05:53 PM

    @Mimich, I see that you have a thread opened here: http://www.jotform.com/answers/770386 and we will follow up on the same shortly.

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    JotForm Support

    Answered by EltonCris on February 11, 2016 at 09:23 PM

    This is now fixed. Submissions data should appear on form submissions page instantly as usual.

    Thank you for your patience!