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    Email Notifications : Not receiving email notifications

    Asked by sdap1177 on January 22, 2016 at 01:01 PM

    our forms are NOT sending information to our email.  please help!!!!!!

    email information
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    JotForm Support

    Answered by Kevin_G on January 22, 2016 at 02:05 PM

    Hi,

    I checked your forms and I can see you are using three email addresses to receive email notifications, only one of them is not receiving emails from your forms, it is : sdap@sdap.net 

    It's in our bounce list, I have removed it and you should be able to receive your emails now, also I would like to share you this guide : http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    And the link to whitelist our IP Addresses as well : http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Also, you can check and remove your email addresses from the bounce list, just follow this guide : http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list 

    Hope this helps.

    Feel free to contact us anytime if you need further assistance, we will be glad to help you.

    Regards.