What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email Notifications : Not receiving email notifications

    Asked by sdap1177 on January 22, 2016 at 01:01 PM

    our forms are NOT sending information to our email.  please help!!!!!!

  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 22, 2016 at 02:05 PM


    I checked your forms and I can see you are using three email addresses to receive email notifications, only one of them is not receiving emails from your forms, it is : sdap@sdap.net 

    It's in our bounce list, I have removed it and you should be able to receive your emails now, also I would like to share you this guide : http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    And the link to whitelist our IP Addresses as well : http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Also, you can check and remove your email addresses from the bounce list, just follow this guide : http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list 

    Hope this helps.

    Feel free to contact us anytime if you need further assistance, we will be glad to help you.