What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to reset the link to my form ?

    Asked by Toublan on January 24, 2016 at 07:45 AM


    My form is: https://www.jotform.com//?formID=3381414086

    Since a few days the link of my form is not good. He is: Toublan/questionnaire-de-satisfaction--sjou

    When i reset, it become: 3381414086

    so, impossible to send. What happened?


    Thanks for your help



  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 24, 2016 at 12:31 PM


    Thank you for contacting us.

    You should follow this guide : http://www.jotform.com/help/261-How-to-create-a-Custom-URL-of-a-form 

    Then, you will be able to reset the link to your form and then add a new custom URL, you should be able to load your form using both URLs.

    If not, please do let us know and share us your link, we should not be able to load it even if the link is in your form.