How to reset the link to my form ?

  • Profile Image
    Toublan
    Asked on January 24, 2016 at 07:45 AM

    Hello,

    My form is: https://www.jotform.com//?formID=3381414086

    Since a few days the link of my form is not good. He is: Toublan/questionnaire-de-satisfaction--sjou

    When i reset, it become: 3381414086

    so, impossible to send. What happened?

     

    Thanks for your help

     

    Jeff

  • Profile Image
    Kevin_G
    Answered on January 24, 2016 at 12:31 PM

    Hi,

    Thank you for contacting us.

    You should follow this guide : http://www.jotform.com/help/261-How-to-create-a-Custom-URL-of-a-form 

    Then, you will be able to reset the link to your form and then add a new custom URL, you should be able to load your form using both URLs.

    If not, please do let us know and share us your link, we should not be able to load it even if the link is in your form.

    Thanks.