I am not receiving my autoresponders when I subscribe from a gmail account, but it was working yesterday, any thoughts?

  • Profile Image
    aea1023
    Asked on January 24, 2016 at 06:39 PM
  • Profile Image
    beril
    Answered on January 25, 2016 at 04:23 AM

    We are sorry for the inconvenience that may have caused.

    Your email address, info@ae-invitations.com is NOT in 
our bounce list.

    I've also checked your Mail Logs. It seems [2016-01-24 18:41:03] Submission #329488062424630369 Form #60219430026141 SENT to info@ae-invitations.com from noreply@jotform.com via AMAZONSES

    I also checked your notification settings. Can you make the arrangements as you see below:

    Please, check the guide below also:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    Could you please check your spam, trash and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder any more.

    Lastly, you are currently using a custom sender email address through verification method. If this is not working to some of your forms, I would suggest using our SMTP method(s):

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address.

    I hope that works.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.