What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
You can check if the form is encrypted or not by checking the option Encrypt Form Data in Form Preferences.
When you try to view the submissions of an encrypted form after you are having a fresh login to your JotForm account, it should be asking for the key to upload. If the key is not uploaded the submissions will be displayed in the encrypted form.
Please go through the guide that can help you with more information on Encrypted forms
Hope this information helps!