What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not getting emails with sign up information sent to me. Paypal is notifying the financial secretary. How can I find out what the problem is?

    Asked by erickg on January 25, 2016 at 03:41 PM
    Emails problem find information
  • Profile Image
    JotForm Support

    Answered by BDAVID on January 25, 2016 at 09:36 PM

    What is the form you are referring to? I checked the notification setup for your form: http://www.jotformpro.com/form/52234017811950, and the email addressed used for notifications is not in bounce list. Have you checked your spam folder? 

    You may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com