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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to create a "pdf form"

    Asked by citydogcountrydogtraining on January 25, 2016 at 11:07 PM

    When I hit the "create PDF form I get this message

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
          <Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>804E9B4B343D36EF</RequestId><HostId>P0e+2ZVxsr8F8UvJAxLAdlAEJK6c6ROHxmcm6SMEzNroQL4zKYu5VWywVMLUyUNgFKopfrtpR5s=</HostId></Error>


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    JotForm Support

    Answered by Chriistian on January 26, 2016 at 04:18 AM

    I cloned your form and I was able to create a PDF form without an issue.

    Please try clearing your browser cache and your form cache, then try creating a pdf form again. 

    Here's a couple of guides that can help:

    How to Clear your Form Cache

    How to clear your browser cache


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    Answered by vuglobaled on February 12, 2016 at 11:09 AM

    I get the same "Access Denied" error in Chrome and Firefox, after clearing both the forms cache and the browser cache. Please advise.
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    Answered by victor on February 12, 2016 at 03:28 PM

    To assist you better and not get confused with this thread, I have created a new one for you that will be answered shortly.