What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I switch usernames for my Jotform account?

    Asked by jay_gulbin on January 26, 2016 at 11:19 AM

    The person who setup this account with Jotform has resigned and is leaving the organization we work for in less than a week. Is there a way to change the username and email associated with this account to a different one? I would really like to not have to cancel this subscription and start another because I would lose everything we have associated with this account...


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    JotForm Support Manager

    Answered by Jeanette on January 26, 2016 at 02:13 PM

    We can rename the account jay_gulbin,  just let us know the new username (give us at least 3 choices in case these are taken) and we will update this in the paid subscription INT151202-9009-73214B

    You can also change the email from Account > Settings

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    Answered by jay_gulbin on January 27, 2016 at 02:13 PM

    Thank you so much! Do I put my username options here?


    Preferred usernames are: therootsym, therootsyouthministry, or rootsyouthministry

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    JotForm Support

    Answered by david on January 27, 2016 at 04:46 PM

    The username "therootsym" was available so I went ahead and made the change.  You can now log in using that username.  If there is anything else we can assist you with, let us know and we will be happy to help.