What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
A submission made on a payment form is automatically redirected to the payment processor (PayPal) for the user to make their payment.
When a submission is marked as Incomplete Payment, it means that PayPal has not yet notified us that the payment has been processed. When a submissions is made, it will remain as an Incomplete Payment for 30 days, after which it will be automatically removed unless either manually marked as Complete or if PayPal notifies us that it has been paid.
Please take a look at our Paypal Incomplete Payments FAQ.
If your payments are not being marked as complete on our end, you may need to enable the IPN settings in your PayPal account: How to Enable IPN for Paypal.
It should make payment submissions get automatically marked as complete as soon as PayPal processes the payment. Let us know if you need further clarifications or assistance, and we will be happy to help.