I get form over quota even after deleting all submissions

  • Profile Image
    CRSAStore
    Asked on January 28, 2016 at 03:39 AM

    I get form over quota even after deleting all submissions, why ?

  • Profile Image
    beril
    Answered on January 28, 2016 at 08:57 AM

    Deleting a form or the submissions will not affect the number of submissions. Submissions counter is reset once at the beginning of each month. Once you reach the monthly submissions limit, you don't receive more submissions until next month. As a free user you have 100 submissions limit per month. It will reset at 01/02/2016.

    You can upgrade your account at the following link:

    http://www.jotform.com/pricing

    You can also increase your submission limit permanently:

    https://support.jotform.com/myaccount/getMore

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.