What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    WHERES MY TEMPLETE

    Asked by brianscott29 on January 28, 2016 at 06:28 PM

    WHERES MY TEMPLETE I PURCHASED IT TWICE

  • Profile Image
    JotForm Support

    Answered by Chriistian on January 29, 2016 at 02:03 AM

    Templates do not need to be purchased. Are your referring to themes? I checked your account and I can see that you liked two themes but they weren't purchased yet.

    Please confirm if these are the themes you are referring to.

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    Answered by brianscott29 on January 29, 2016 at 11:45 AM
    Item Title:
    JotForm Theme : Forever Contact
    Item Number:
    548f955b700cc4cd448b4567
    Date:
    Jan 28, 2016
    Time:
    17:52:10 EST
    Status:
    Completed
    tem Title:
    JotForm Theme : Forever Contact
    Item Number:
    548f955b700cc4cd448b4567
    Date:
    Jan 28, 2016
    Time:
    18:22:23 EST
    Status:
    Completed
    Item Title:
    JotForm Theme : Forever Contact
    Item Number:
    548f955b700cc4cd448b4567
    Date:
    Jan 29, 2016
    Time:
    02:00:24 EST
    Status:
    Completed
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on January 29, 2016 at 01:29 PM

    Thank you for sharing that information. I see you already have another thread opened here: http://www.jotform.com/answers/759026-. I have responded to that one and escalated the problem to our back end team and billing department. Please refer to that link instead for updates. Apologies for the inconvenience.