WHERES MY TEMPLETE

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    brianscott29
    Asked on January 28, 2016 at 06:28 PM

    WHERES MY TEMPLETE I PURCHASED IT TWICE

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    Chriistian
    Answered on January 29, 2016 at 02:03 AM

    Templates do not need to be purchased. Are your referring to themes? I checked your account and I can see that you liked two themes but they weren't purchased yet.

    Please confirm if these are the themes you are referring to.

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    brianscott29
    Answered on January 29, 2016 at 11:45 AM
    Item Title:
    JotForm Theme : Forever Contact
    Item Number:
    548f955b700cc4cd448b4567
    Date:
    Jan 28, 2016
    Time:
    17:52:10 EST
    Status:
    Completed
    tem Title:
    JotForm Theme : Forever Contact
    Item Number:
    548f955b700cc4cd448b4567
    Date:
    Jan 28, 2016
    Time:
    18:22:23 EST
    Status:
    Completed
    Item Title:
    JotForm Theme : Forever Contact
    Item Number:
    548f955b700cc4cd448b4567
    Date:
    Jan 29, 2016
    Time:
    02:00:24 EST
    Status:
    Completed
    ...
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    Charlie
    Answered on January 29, 2016 at 01:29 PM

    Thank you for sharing that information. I see you already have another thread opened here: http://www.jotform.com/answers/759026-. I have responded to that one and escalated the problem to our back end team and billing department. Please refer to that link instead for updates. Apologies for the inconvenience.