How to get the form to display perfectly on an iPhone

  • jksarkodie
    Asked on January 28, 2016 at 10:38 PM

    Hi there.

     

    Firstly I'd like to express my thanks for your incredible product.

    It's  so nice to use and I'ma  very happy customer.

    I would however like to know why I can't get my form to display properly on an iPhone. I've tried using  widget but this has no effect.

    I seem to either loose part of the text or it's all cramped over to the left.

     

    If you could help that would be great.

     

    Many thanks,

     

    Joseph

  • Boris
    Replied on January 29, 2016 at 7:35 AM

    On the page you have linked to, Joseph, I could see links to two JotForm forms:

    https://form.jotform.co/60258490869872

    https://form.jotform.co/60277939643871

    The second form, the one that already has the Mobile Responsive widget on it, displays perfectly on my end on iPhone:

    How to get the form to display perfectly on an iPhone Image 1 Screenshot 30

    The first form does not display correctly at the moment:

    How to get the form to display perfectly on an iPhone Image 2 Screenshot 41

    However, as soon as the Mobile Responsive widget is added to the first form, it too starts displaying correctly on iPhones on my end. Please try adding the Mobile Responsive widget to your "Large Wedding Album Order Form", and let us know how it goes.

    Thank you.

  • jksarkodie
    Replied on January 29, 2016 at 8:45 AM
    Hi there Boris,
    Thanks so much - seems to be all good now!
    Cheers,
    Joseph
    * *
    Artistry, Authenticity, Adventure - Natural Wedding Photography by Joseph
    K. Sarkodie
    Capture Magazine Emerging Wedding Photographer of the Year 2015
    AIPP NSW Gold Award Winner 2015
    AIPP NSW Album of the Year Award Winner 2014
    AIPP National and NSW Silver Award Winner 2013
    0423 289802 - *www.sarkodie.com * - facebook
    -
    instagram
    www.photographyofdesign.com
    [image: AIPP] [image: One Fine Day]

    ...
  • Ashwin JotForm Support
    Replied on January 29, 2016 at 11:44 AM

    Hello Joseph,

    I am glad to know that your issue is resolved. 

    Please be noted that if you have embedded your form in your webpage, you should actually embed it using its iFrame embed code:  http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Thank you!

  • jksarkodie
    Replied on January 30, 2016 at 8:45 AM
    Hi,
    Thanks so much for the tip, however when I tried this I was unable to
    scroll down the form. Please see the following link:
    http://sarkodie.com/large-wedding-album-order-form/
    Let me know if you can suggest why.
    Cheers,
    Joseph
    * *
    Artistry, Authenticity, Adventure - Natural Wedding Photography by Joseph
    K. Sarkodie
    Capture Magazine Emerging Wedding Photographer of the Year 2015
    AIPP NSW Gold Award Winner 2015
    AIPP NSW Album of the Year Award Winner 2014
    AIPP National and NSW Silver Award Winner 2013
    0423 289802 - *www.sarkodie.com * - facebook
    -
    instagram
    www.photographyofdesign.com
    [image: AIPP] [image: One Fine Day]

    ...
  • jksarkodie
    Replied on January 30, 2016 at 8:45 AM
    Further to my last email,
    I've found how to adjust the height of the form, however it doesn't allow
    the flexibility to shrink and grow depending on what selections are made.
    Cheers,
    Joseph
    * *
    Artistry, Authenticity, Adventure - Natural Wedding Photography by Joseph
    K. Sarkodie
    Capture Magazine Emerging Wedding Photographer of the Year 2015
    AIPP NSW Gold Award Winner 2015
    AIPP NSW Album of the Year Award Winner 2014
    AIPP National and NSW Silver Award Winner 2013
    0423 289802 - *www.sarkodie.com * - facebook
    -
    instagram
    www.photographyofdesign.com
    [image: AIPP] [image: One Fine Day]

    ...
  • jksarkodie
    Replied on January 30, 2016 at 9:45 AM
    Hi there,
    Sorry, Please ignore my previous requests.
    Couldn't quite get it right so will stick to the jotform rather than the
    imbed :)
    * *
    Artistry, Authenticity, Adventure - Natural Wedding Photography by Joseph
    K. Sarkodie
    Capture Magazine Emerging Wedding Photographer of the Year 2015
    AIPP NSW Gold Award Winner 2015
    AIPP NSW Album of the Year Award Winner 2014
    AIPP National and NSW Silver Award Winner 2013
    0423 289802 - *www.sarkodie.com * - facebook
    -
    instagram
    www.photographyofdesign.com
    [image: AIPP] [image: One Fine Day]

    ...
  • Boris
    Replied on January 30, 2016 at 11:13 AM

    That is OK, Joseph. If you need any other assistance or if you decide to try embedding the forms again and need any assistance with that, please simply let us know and we will be happy to help. :)

  • jksarkodie
    Replied on March 31, 2016 at 9:45 AM
    Hi there Boris,
    I've been loving jot form, however I'm finding that
    recent returned
    submissions haven't been reaching my email so I'm not being notified.
    Is this something you can help with?

    Best,
    Joseph
    * *
    Artistry, Authenticity, Adventure - Natural Wedding Photography by Joseph
    K. Sarkodie
    Capture Magazine Emerging Wedding Photographer of the Year 2015
    AIPP NSW Gold Award Winner 2015
    AIPP NSW Album of the Year Award Winner 2014
    AIPP National and NSW Silver Award Winner 2013
    0423 289802 - *www.sarkodie.com * - facebook
    -
    instagram
    www.photographyofdesign.com
    [image: AIPP] [image: One Fine Day]

    ...
  • mert JotForm UI Developer
    Replied on March 31, 2016 at 11:53 AM

    Since it is a different issue, I moved your last question into another thread. You can easily access it through the link below:

    https://www.jotform.com/answers/807078

     

    It will be answered in short.