What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to get the form to display perfectly on an iPhone

    Asked by jksarkodie on January 28, 2016 at 10:38 PM

    Hi there.

     

    Firstly I'd like to express my thanks for your incredible product.

    It's  so nice to use and I'ma  very happy customer.

    I would however like to know why I can't get my form to display properly on an iPhone. I've tried using  widget but this has no effect.

    I seem to either loose part of the text or it's all cramped over to the left.

     

    If you could help that would be great.

     

    Many thanks,

     

    Joseph

    Page URL:
    http://sarkodie.com/wedding-albums/

    happy customer product iPhone mobile responsive
  • Profile Image
    JotForm Support

    Answered by Boris on January 29, 2016 at 07:35 AM

    On the page you have linked to, Joseph, I could see links to two JotForm forms:

    https://form.jotform.co/60258490869872

    https://form.jotform.co/60277939643871

    The second form, the one that already has the Mobile Responsive widget on it, displays perfectly on my end on iPhone:

    The first form does not display correctly at the moment:

    However, as soon as the Mobile Responsive widget is added to the first form, it too starts displaying correctly on iPhones on my end. Please try adding the Mobile Responsive widget to your "Large Wedding Album Order Form", and let us know how it goes.

    Thank you.

  • Profile Image

    Answered by jksarkodie on January 29, 2016 at 08:45 AM
    Hi there Boris,
    Thanks so much - seems to be all good now!
    Cheers,
    Joseph
    * *
    Artistry, Authenticity, Adventure - Natural Wedding Photography by Joseph
    K. Sarkodie
    Capture Magazine Emerging Wedding Photographer of the Year 2015
    AIPP NSW Gold Award Winner 2015
    AIPP NSW Album of the Year Award Winner 2014
    AIPP National and NSW Silver Award Winner 2013
    0423 289802 - *www.sarkodie.com * - facebook
    -
    instagram
    www.photographyofdesign.com
    [image: AIPP] [image: One Fine Day]

    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 29, 2016 at 11:44 AM

    Hello Joseph,

    I am glad to know that your issue is resolved. 

    Please be noted that if you have embedded your form in your webpage, you should actually embed it using its iFrame embed code:  http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Thank you!

  • Profile Image

    Answered by jksarkodie on January 30, 2016 at 08:45 AM
    Hi,
    Thanks so much for the tip, however when I tried this I was unable to
    scroll down the form. Please see the following link:
    http://sarkodie.com/large-wedding-album-order-form/
    Let me know if you can suggest why.
    Cheers,
    Joseph
    * *
    Artistry, Authenticity, Adventure - Natural Wedding Photography by Joseph
    K. Sarkodie
    Capture Magazine Emerging Wedding Photographer of the Year 2015
    AIPP NSW Gold Award Winner 2015
    AIPP NSW Album of the Year Award Winner 2014
    AIPP National and NSW Silver Award Winner 2013
    0423 289802 - *www.sarkodie.com * - facebook
    -
    instagram
    www.photographyofdesign.com
    [image: AIPP] [image: One Fine Day]

    ...
  • Profile Image

    Answered by jksarkodie on January 30, 2016 at 08:45 AM
    Further to my last email,
    I've found how to adjust the height of the form, however it doesn't allow
    the flexibility to shrink and grow depending on what selections are made.
    Cheers,
    Joseph
    * *
    Artistry, Authenticity, Adventure - Natural Wedding Photography by Joseph
    K. Sarkodie
    Capture Magazine Emerging Wedding Photographer of the Year 2015
    AIPP NSW Gold Award Winner 2015
    AIPP NSW Album of the Year Award Winner 2014
    AIPP National and NSW Silver Award Winner 2013
    0423 289802 - *www.sarkodie.com * - facebook
    -
    instagram
    www.photographyofdesign.com
    [image: AIPP] [image: One Fine Day]

    ...
  • Profile Image

    Answered by jksarkodie on January 30, 2016 at 09:45 AM
    Hi there,
    Sorry, Please ignore my previous requests.
    Couldn't quite get it right so will stick to the jotform rather than the
    imbed :)
    * *
    Artistry, Authenticity, Adventure - Natural Wedding Photography by Joseph
    K. Sarkodie
    Capture Magazine Emerging Wedding Photographer of the Year 2015
    AIPP NSW Gold Award Winner 2015
    AIPP NSW Album of the Year Award Winner 2014
    AIPP National and NSW Silver Award Winner 2013
    0423 289802 - *www.sarkodie.com * - facebook
    -
    instagram
    www.photographyofdesign.com
    [image: AIPP] [image: One Fine Day]

    ...
  • Profile Image
    JotForm Support

    Answered by Boris on January 30, 2016 at 11:13 AM

    That is OK, Joseph. If you need any other assistance or if you decide to try embedding the forms again and need any assistance with that, please simply let us know and we will be happy to help. :)

  • Profile Image

    Answered by jksarkodie on March 31, 2016 at 09:45 AM
    Hi there Boris,
    I've been loving jot form, however I'm finding that
    recent returned
    submissions haven't been reaching my email so I'm not being notified.
    Is this something you can help with?

    Best,
    Joseph
    * *
    Artistry, Authenticity, Adventure - Natural Wedding Photography by Joseph
    K. Sarkodie
    Capture Magazine Emerging Wedding Photographer of the Year 2015
    AIPP NSW Gold Award Winner 2015
    AIPP NSW Album of the Year Award Winner 2014
    AIPP National and NSW Silver Award Winner 2013
    0423 289802 - *www.sarkodie.com * - facebook
    -
    instagram
    www.photographyofdesign.com
    [image: AIPP] [image: One Fine Day]

    ...
  • Profile Image
    JotForm Support

    Answered by mert on March 31, 2016 at 11:53 AM

    Since it is a different issue, I moved your last question into another thread. You can easily access it through the link below:

    https://www.jotform.com/answers/807078

     

    It will be answered in short.