What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Thank You Page redirect is not updating

    Asked by VoicesOfSeptember11 on January 29, 2016 at 10:45 AM

    I am using a clone of form from Last Year 


    I update the redirect link, and when I do a full test the Old Thank You link comes up


    Went back into the settings and the change didn't stay.... It has the old redirect link in it





  • Profile Image

    Answered by VoicesOfSeptember11 on January 29, 2016 at 11:50 AM

    Okay this may of been related to the server issue earlier as the Update appears to be sticking now

  • Profile Image
    JotForm Support

    Answered by Charlie on January 29, 2016 at 01:32 PM

    Thank you for updating us. Yes, it might be related on the earlier problem we have on our servers. Everything should be back to normal now. However, if you are still experiencing this specific problem, please do let us know here so that we can investigate it further. Apologies for the inconvenience earlier.

  • Profile Image

    Answered by badger2015 on May 02, 2016 at 05:50 AM

    I have the same issue with the thank you page redirect not working (does not update changes). I can't go public with forms until this is resolved.


  • Profile Image

    Answered by victor on May 02, 2016 at 08:09 AM

    Hi MWheeler,

    I noticed that you have created a new thread regarding your issue. One of my colleagues will be responding that thread shortly.