None of our file uploads are being copied over to Google Drive when we setup the integration.

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    jotform@eaststaff.org
    Asked on January 29, 2016 at 03:32 PM

    We have set up Google Drive integrations for our forms but the uploaded files associated with these forms are not being copied over to the Google Drive folders. The pdf files with the form answers are but not the pictures and video files. As an example formID=60244178632959 has 3 file uploads associated with it but those are not copying over to Google Drive.

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    BJoanna
    Answered on January 30, 2016 at 04:58 AM

    I have cloned your form and integrated my cloned form with Google Drive, but I was not able to replicate mentioned issue. All files that I have uploaded to my form was sent to Google Drive.

    Please try to re-integrate your form with Google Drive to see if that will resolve your issue. 

    1. Remove the current integration

    2. Clear your JotForm cache

    3. Re-integrate with Google Drive

    Hope this will help. Let us know if you need further assistance.