What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to Upgrade Subscription but still using grandfathered account

    Asked by nik@nyteowl.co on January 29, 2016 at 07:44 PM

    I am currently on the old premium plan. Is it possible to upgrade to the next plan at 100Gb of storage but still pay at the same rate as the older pay plans similar to the current deal I have now? Pretty please!!!



  • Profile Image

    Answered by victor on January 30, 2016 at 11:00 AM

    Thank you for contacting us. I personally do not thin this is possible. We no longer offer this plans. If you require to upgrade you would need to upgrade to our new plans.

    I will ask my supervisor and colleagues if this is possible, but its unlikely. 

  • Profile Image

    Answered by nik@nyteowl.co on January 30, 2016 at 12:45 PM
    I understand. I appreciate you inquiring on my behalf. : )
  • Profile Image
    JotForm Support

    Answered by jonathan on January 31, 2016 at 12:38 AM

    Thank you for upating us on the status.

    I can confirm as well that the upgrade mentioned is not possible anymore.

    Since your subscription account is considered a grandfathered account, it will only remain as such only by renewing on the same plan.