What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is There a Way to Make Lightbox Stay Up Even if an Attempt Is Made To Close (By Clicking Off to One Side)?

    Asked by give2kids on February 01, 2016 at 09:20 PM

    Hello -- I'm attempting to verify that clicks to our website (which were generated from Facebook ads) are being done by humans or bots.

    I'm doing so by creating a Yes / No form, asking visitors if they came from Facebook

    I have two questions:

    Issue 1:

    Is there a way to make the form so it MUST be answered, before it can closed?

    Please note:
    I understand that the fields can be made mandatory. 

    What I mean is: all anyone needs to do is click off to the side (onto the main web page) and the form will disappear. Can that be prevented? Can the form be created so that the ONLY way to close it is to submit the form first?

    Issue 2:

    The headline on the lightbox ("Did You See Our Ad on Facebook?) is ALSO showing up in the upper
    left corner of main web page. How do I remove that?

    Thank you in advance.

    Page URL:
    http://give2kids.com/donate-car-ny.htm

    side Make a mandatory hello must be answered all
  • Profile Image
    JotForm Support

    Answered by Chriistian on February 02, 2016 at 02:45 AM

    I can't seem to be able to access your website. However, it is not possible within jotform to prevent a user from closing the form when they click outside the box. 

    As for your second concern, you can click on Preferences > General Settings > click on the Page Title and remove it.