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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    E-mails with form answers are not sent to my mailbox

    Asked by rinaldu on February 02, 2016 at 01:20 PM

    Hello,

     

    the last four answer to my form were not sent to the e-mail-address that is linked with the form.

    The history of e-mail activities on my account  shows me that there were four mails sent to the correct e-mail-address today at 18.17, at 18.32, at 18.52 and 18.55 today. I didn_t got them, but other e-mails from other addresses came correctly.

    The las two ones of the answers were a test that I made myself.

    I can find the content of thes answers in the mailbox "Posteingang" of my "myforms".

     

    Can You please help me to receive my answers ?

    Sorry for my bad English.

     

    Sincerely

    Ronald

    Page URL:
    www.villa-liamone.com/liaresa.htm

    E-mails mailbox sent sent emails
  • Profile Image
    JotForm Support

    Answered by jonathan on February 02, 2016 at 04:03 PM

    Hi Ronald,

    I checked the email setting of your jotform http://www.jotformeu.com/form/60265506206348 and the email address ###########  used in the Notifier, but I did not find any issue with them.

    You can check in your sent email history logs to see the sent emails from form submissions.

    user guide: How-to-view-all-your-form-Email-History

     

    You can complare on the submission data from your form in View Submission page, to the sent emails.

    If you found existing submission/s that do not have the email, let us know and we will try find it.

     

     

  • Profile Image

    Answered by rinaldu on February 02, 2016 at 05:28 PM

    Hi Jonathan,

     

    thank You for Your answer,

    I have checked  my "sent e-mail" history and I found that these e-mails have been sent. but in fact they didn't come. Now I just made another test by filling the form myself, and I don't have this new e-mail. 

    Two days ago everything worked well and I received all the e-mails of every submission. Now it's the same problem with my two different forms. And the mails are not in the "unwanted mail-box"  in my windows.mail.

     

    Sorry, I didnt_t wanted this to be  a "private" question.

     

    Hi Jonathan,

     

    >I just checked the unwanted mails not on my computer, but on the mail-box of my server "Orange" they did block all mail from jotform (they didn_t do that before). I changed this address into a "good" address and quickly new made test with a submission was sent to my computer. So I hope my problem ist resolved.

    Still sorry for my bad english and thank You very much. Your support is really excellent - I used it twice, and each time it was very effiecient.

     

    Sincerely

    Ronald

  • Profile Image
    JotForm Support

    Answered by jonathan on February 02, 2016 at 10:23 PM

    Hi Ronald,

    I previously set this thread to private mode because if have included information that are confidential.. i.e an email account and logs.  As per your preference I have now set it to public mode again after removing the sensitive info. 

    I apologize if that caused you any inconvenience.

    As to the email issue, thank you for letting us know that you were able to resolved and found a resolution.

    I would also like to recommend to you to check our user guide about Whitelising JotMails and IP addresses.

    user guide: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    This should help prevent the same issue happening again on your emails to JotForm.

    Feel free to contact us again anytime should you need assistance.