E-mails with form answers are not sent to my mailbox

  • Profile Image
    rinaldu
    Asked on February 02, 2016 at 01:20 PM

    Hello,

     

    the last four answer to my form were not sent to the e-mail-address that is linked with the form.

    The history of e-mail activities on my account  shows me that there were four mails sent to the correct e-mail-address today at 18.17, at 18.32, at 18.52 and 18.55 today. I didn_t got them, but other e-mails from other addresses came correctly.

    The las two ones of the answers were a test that I made myself.

    I can find the content of thes answers in the mailbox "Posteingang" of my "myforms".

     

    Can You please help me to receive my answers ?

    Sorry for my bad English.

     

    Sincerely

    Ronald

  • Profile Image
    jonathan
    Answered on February 02, 2016 at 04:03 PM

    Hi Ronald,

    I checked the email setting of your jotform http://www.jotformeu.com/form/60265506206348 and the email address ###########  used in the Notifier, but I did not find any issue with them.

    You can check in your sent email history logs to see the sent emails from form submissions.

    user guide: How-to-view-all-your-form-Email-History

     

    You can complare on the submission data from your form in View Submission page, to the sent emails.

    If you found existing submission/s that do not have the email, let us know and we will try find it.

     

     

  • Profile Image
    rinaldu
    Answered on February 02, 2016 at 05:28 PM

    Hi Jonathan,

     

    thank You for Your answer,

    I have checked  my "sent e-mail" history and I found that these e-mails have been sent. but in fact they didn't come. Now I just made another test by filling the form myself, and I don't have this new e-mail. 

    Two days ago everything worked well and I received all the e-mails of every submission. Now it's the same problem with my two different forms. And the mails are not in the "unwanted mail-box"  in my windows.mail.

     

    Sorry, I didnt_t wanted this to be  a "private" question.

     

    Hi Jonathan,

     

    >I just checked the unwanted mails not on my computer, but on the mail-box of my server "Orange" they did block all mail from jotform (they didn_t do that before). I changed this address into a "good" address and quickly new made test with a submission was sent to my computer. So I hope my problem ist resolved.

    Still sorry for my bad english and thank You very much. Your support is really excellent - I used it twice, and each time it was very effiecient.

     

    Sincerely

    Ronald

  • Profile Image
    jonathan
    Answered on February 02, 2016 at 10:23 PM

    Hi Ronald,

    I previously set this thread to private mode because if have included information that are confidential.. i.e an email account and logs.  As per your preference I have now set it to public mode again after removing the sensitive info. 

    I apologize if that caused you any inconvenience.

    As to the email issue, thank you for letting us know that you were able to resolved and found a resolution.

    I would also like to recommend to you to check our user guide about Whitelising JotMails and IP addresses.

    user guide: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    This should help prevent the same issue happening again on your emails to JotForm.

    Feel free to contact us again anytime should you need assistance.