What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My lightbox form pops up as totally blank

    Asked by dbaltz on February 03, 2016 at 11:37 AM

    No changes made to website but now when you click the form button, the lightbox pops up but its all white with no form.  Same issue with 3 other forms.  The button is the red "Pricing request" in the top right corner.

    Page URL:
    http://shieldwerx.com/

    lightbox form blank pop ups
  • Profile Image
    JotForm Support

    Answered by Mike on February 03, 2016 at 01:46 PM

    It looks like that your forms were disabled due to Expiration Date limit set on them.

    You will need to clear these limits via form Preferences.

    Then, re-enable the forms.

    If you need any further assistance, please let us know.