Trouble editing text

  • JanieFisher
    Asked on February 4, 2016 at 5:28 PM

    I am having a problem trying to edit some text on my forms. When trying to highlight the text that needs to be edited, the screen jumps to a different place on the form. I'm not able to select text to edit.

  • David JotForm Support Manager
    Replied on February 4, 2016 at 9:43 PM

    I just cloned your form, and make an edit on the text without a problem:

    Trouble editing text Image 1 Screenshot 20

    Could you let us know what is the text you are trying to edit? You can share a screenshot: https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum 

     Also, have you tried using another browser? Please let us know, we will be glad to assist you.

     

  • JanieFisher
    Replied on February 4, 2016 at 10:45 PM
    I just tried to edit the same text box you are showing here, but it still does the same thing - jumps to the bottom of the form when I try to select the text . It is doing the same thing on several of my forms. I am using Safari, and always do. I haven’t had this problem until this week. I’ll open my forms in Chrome and see if that will help.
    ...
  • JanieFisher
    Replied on February 4, 2016 at 10:45 PM
    Hi again, I just opened my form in Chrome as was able to edit without any problem. Have there been problems using jot form in Safari?
    Thanks —
    ...
  • Chriistian Jotform Support
    Replied on February 5, 2016 at 4:02 AM

    I cloned your form and tested it on Safari. I was also able to edit the form without any issue.

    Trouble editing text Image 1 Screenshot 20

    Please try clearing your browser cache on safari to see if that fixes the issue. We also recommend using Chrome or Firefox for the best experience with Jotform. 

  • tosamark
    Replied on August 17, 2016 at 2:36 PM

    THIS IS A PROBLEM WITH JOTFORM!   Please fix.    Can make changes to a text box BUT the little orange "Complete" button IS NOT THERE so cant save changes.

    I have to use IE to make this work.

     

  • Welvin Support Team Lead
    Replied on August 17, 2016 at 5:38 PM

    @tosamark, I will address your concern into a new thread. Here's the link: https://www.jotform.com/answers/909002