What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Private Key Wizard keeps popping up

    Asked by tlmorris1970 on February 04, 2016 at 07:13 PM

    What is this "Private Key Wizard" pop-up box that keeps appearing when I try to view submissions?  I can't "X" out of it and the only other option is to browse my files but there is nothing to save. 

    Thanks!

    Teresa

    private key key Submissions other option browse thanks
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    JotForm Support

    Answered by Chriistian on February 05, 2016 at 12:36 AM

    It seems like your form is set to encrypted.

    This means that you can only see the submissions after you have uploaded the encryption key. If you have saved the encryption key in your computer, simply click on the browse button and find the correct encryption key.

    You should be able to see the encrypted submissions once you have uploaded the correct key.

    For more information about encrypted forms, simply check out this article: What are Encrypted Forms and how to use them as expert