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  • Profile Image

    Form feedback occasionally disappears

    Asked by markhewitt on February 05, 2016 at 03:40 AM

    On pressing submit, sometimes the form feedback reading "There are errors on the form. Please fix them before continuing." will appear and quickly disappear. What could cause this to happen? It seems it is related to not selecting an item on a drop down in the form.

    This occurs on Android, iPhone and Windows/Linux Chrome.

    Page URL:
    https://form.jotform.co/52921121382851

    feedback form
  • Profile Image
    JotForm Support

    Answered by beril on February 05, 2016 at 07:13 AM

    First of all, we are sorry for the confusion. It is related with the error as you see below:

    Currently, we are rarely getting that error for one second and when you refresh the page it disappears completely.

    Our developers are trying to get rid of that error. If you see it again, please let us know.

    Thank you for your understanding.

     

  • Profile Image

    Answered by markhewitt on February 05, 2016 at 07:06 PM

    Didn't see that?

    As a test, fill valid answers for first, last, email and the two compulsory checkboxes. Don't put anything into the college field. Ignore the last checkbox.

    Press Submit and hopefully you'll see what I mean.

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    JotForm Support

    Answered by Kevin_G on February 05, 2016 at 08:22 PM

    I tested your form and the field that you are requesting to let empty is required, so you will always receive that message, or the form simply will not be submitted.

    If you do not required that field to be filled, just remove the require property in the Form Builder:

    Hope this helps.

  • Profile Image

    Answered by markhewitt on February 05, 2016 at 10:37 PM

    Thanks. I'm aware of that. I want the first item in the menu to indicate that no selection has been made. It is the error message that is the issue.

    On pressing submit, you'll see the error message show near the Submit button for a split second before disappearing. It seems the scenario I describe above only occurs when there is no College selection made. I need the error message to stay like it would for any other field not being filled.

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    JotForm Support

    Answered by Welvin on February 05, 2016 at 11:37 PM

    I think the problem is related to the Dynamic Dropdowns widget. The purpose of the widget (dynamic options) is not used in the form so I would suggest changing this to a regular dropdown field.

    The Dynamic Dropdowns widget is used to display sub-options, as per the demo form: http://form.jotformpro.com/form/43514646570961

     

  • Profile Image

    Answered by markhewitt on February 07, 2016 at 08:18 PM

    Ah. That did it. The item did have two dropdowns at one point, I removed the second dropdown. Redoing the item as a single worked. Thanks!

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    JotForm Support

    Answered by Chriistian on February 08, 2016 at 03:03 AM

    On behalf of my colleagues, you are welcome. If you have any other concern, please feel free to contact us again.