What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have a customer telling me my payment widget is in test mode, but when I go into settings it isn't

    Asked by mosrt on February 08, 2016 at 11:41 AM

    Any assistance would be greatly appreciated.



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    JotForm Support

    Answered by Kiran on February 08, 2016 at 01:43 PM

    I believe that you are referring to the form titled "Missouri Society of Radiologic Technologists - Conference Registration (v1.4)". I've checked your JotForm and see that the Stripe Payment tool is set to receive payments live. I've tried to submit the form using the test credit card number which was failed. If you see that the issue is still persisting, you may try connecting the Stripe account using API Keys instead of Stripe connect. You can find the API Keys for your Stripe account by following the guide below:


    If you are referring to any other JotForm in your account, please provide us with the form ID/URL so that we can take a look and guide you in the right direction.

    Thank you! 

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    Answered by mosrt on February 08, 2016 at 07:22 PM

    Yes, it was the registration form.  I went ahead and used the API Keys and that seemed to clear up the issue.  Thank you very much for your assistance!

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    JotForm Support

    Answered by Chriistian on February 09, 2016 at 03:21 AM

    On behalf of my colleague, you are most welcome. Feel free to contact us again if you have any other concerns.