Bandwidth limit exceeded error

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    katiedavideit
    Asked on February 08, 2016 at 11:45 AM

    Hi

     

    I am having the same problem I emailed about last time. I click on #1150 on our list and it says that bandwith limit has been exceeded. Please help.

     

    Thanks!

  • Profile Image
    Mike
    Answered on February 08, 2016 at 01:25 PM

    We have reset a bandwidth limit for that file, so that you should be able to download it again. Please note that we have the following bandwidth restrictions:

    Small files - less than 10 MB = 100 views (downloads).
    Large files - More than 10 MB = 10 views (downloads).

    *BANDWIDTH LIMIT: Number of times a user can download files stored in the account. 

    Please feel free to contact us anytime if you need any further assistance.