What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Question about sub account response limitation

    Asked by COE_Dean on February 08, 2016 at 03:09 PM

    If I create a form using my master account and share that form with a sub account, does the 100 responses per month apply or will that form share the master account's 10,000 response limit of our Silver Plan?

     

    Thanks.

    Matt

    sub account create a form
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    JotForm Support

    Answered by Welvin on February 08, 2016 at 07:37 PM

    The limit applies to the master account since the form is created there. 

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    Answered by COE_Dean on February 09, 2016 at 09:10 AM

    If a form is created by a sub account and the master account clones the form does the cloned form take on permissions of master account?

     

    Thanks.

    Matt

     

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    JotForm Support

    Answered by david on February 09, 2016 at 11:46 AM

    If the form is created in the folder shared by the master account, it will receive the upgraded limits and permissions of the master account.  If the form is cloned to the master account, it will also have the upgraded limits and their set permissions.  Anything created by a sub-user outside of the shared folder will be created in the sub-user account and will not have any permission limits or upgrades of the master account since it is not created under that account.