What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Thank you page returning 404 error

    Asked by smittenlingerie on February 08, 2016 at 04:28 PM

    I have created a form in Jotform and I want it to redirect on a Thank You page. When I submit the form the Thank You page returns 404 error but when I open the same Thank You page directly, it shows up. I have tried to embed the form with all the methods (code + iframe) and I am using it in Shopify.

    Page URL:
    http://www.smittenlingerie.com/

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    JotForm Support

    Answered by Chriistian on February 08, 2016 at 10:15 PM

    I checked your page and made a test submission. I was able to submit the form and see the thank you page without any issue.

    Are you still encountering the 404 error? Please try clearing your browser cache to see if that helps. Let us know if the issue persists so we can investigate further.