How do I successfully create a pdf version of my jotforms?

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    Hannah_Bonecutter
    Asked on February 09, 2016 at 06:16 AM

    Hello,

     

    I am trying to create pdf versions of my 2 jotforms so that clients can fill them out manually or in-person verses online if that is their preference.  Every time I click the "create pdf" button under "More" button for each selected jot form it takes forever (more than 45 minutes) to download and at the end an encrypted error message pops up saying it cannot complete the download.  I have a Macbook Pro that I am using for this. 

     

    Is there any way I can fix it?  How can I successfully obtain the pdf versions of my forms?

     

    I look forward to hearing back from someone today.

     

    Thank you

  • Profile Image
    victor
    Answered on February 09, 2016 at 11:28 AM

    Sorry for the inconvenience. Creating fill-able PDF has many limitations. Please view our users guide:

    Fillable PDF Everything you need to know about JotForm Fillable PDF Creator

    How to Create a PDF Form

    Please let us know if you are still having issues or have any other question.