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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Typing lags on form

    Asked by swapna_summit on February 09, 2016 at 09:46 AM

    Hi, 

     

    Some of our clients are experiencing a lag in typing into text boxes and text areas. 

     

    We had an experience where the progress bar had caused the issue. We removed this and it was fine on one of our forms.

     

    Are there any other factors that could be causing this?

     

    Prompt response would be appreciated, 

     

    Many Thanks, 

    progress bar typing lags autofill option
  • Profile Image
    JotForm Support

    Answered by Mike on February 09, 2016 at 12:08 PM

    Enabled Autofill option may cause lags on long forms, since it periodically saves the whole form.

    If this is not the case, please provide us with a link to the web form in question.

  • Profile Image

    Answered by swapna_summit on February 10, 2016 at 02:26 AM

    Hi, 

     

    I'm assuming that the default setting would be that Autofill is disabled as we have never enabled this on any of our forms, 

    My client hasn't mentioned a form in particular, 

    I am able to type fine, its just a few people who are experiencing this lag.

     

    Could it be internet speed / length of form ????

     

    Many Thanks,

  • Profile Image
    JotForm Support

    Answered by Charlie on February 10, 2016 at 09:22 AM

    I get an initial lag when selecting an option under the "Organization" drop down field in your first page. After a couple of seconds, I'm able to fill out the first pages of the form smoothly, not sure though with the last pages. 

    I checked your form and it has 390 fields with 90 conditions. We can better investigate it if we have the form in questioned. 

    There are possible factors that may be causing this, the speed of the internet connection, an outdated browser, and conflicting conditions. 

     

    I noticed in your conditions that you are showing and hiding fields using single "DO" statements. You can use the "Show Multiple" option or use the form collapse tool to lessen the process load of the conditions. Here's a guide that you can follow on how to use the form collapse field: http://www.jotform.com/help/297-Show-or-Hide-multiple-fields-at-once-using-form-collapse-tool. With that, you just only need to hide/show one field. 

    Also, when you use the "SHOW" statement, no need to hide the field involved on other conditions because if the "SHOW" statement is not meant, it automatically hides the field.

    Example:

    IF "Organization" is equal to "Free to Try"

    THEN SHOW "Country".

     

    If that condition is not true or not meant, then "Country" is automatically hidden.

    I believe using the "SHOW MULTIPLE" option or the form collapse field will greatly reduced the processing time of your forms and avoid conditional conflicts. Perhaps you can try this is one of your forms, and see how it goes.

  • Profile Image

    Answered by swapna_summit on February 10, 2016 at 09:45 AM

    Hi, 

    Funny enough, i am querying having conditions with single Do statements as well as show multiple DO statements in a form and this is causing a conflict. 

    That aside, we have multiple country, region , etc boxes and I have found from past experience that if I state it in a do show statement for one organisation, I have to hide for other organisations else it creeps up when another organisation is selected. I hope I am making sense.

    I will try your suggestion, and will also look into the show multiple / hide multiple. I have come to realise that (and am querying why) you either use show multiple / hide multiple for all conditions or single show / hide conditions as using them in a mix is a conflict.

     

    I'm not sure which form in particular you may have checked, but I do accept that we have a few lengthy forms and I assume that the length would cause a strain on processing time and hence am querying if that would have an affect on the form.

     

    Many thanks for your help,