What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account payment

    Asked by CreativeStation on February 09, 2016 at 01:34 PM

    Hey guys, we have account with you and we were on good plan, for some reason our payment didn't go through. Can you help us? 


    Account under - CreativeStation



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    JotForm Support

    Answered by Kevin_G on February 09, 2016 at 03:35 PM

    I checked your account and our records and I can see the payment was made, you have purchased the JotForm bronze yearly subscription.

    Your account is bronze as well, please confirm us that you are able to see the change on your end.