What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    embed iframe does not reflect changes to the form

    Asked by benefitinsights on February 09, 2016 at 04:58 PM

    I am having problems embedding a form. I have made changes to the form but when I get the iframe info from the clipboard it shows the form before the changes. I have tried logging out of JotForm and logging back in and still have the same problem. How can I get this resolved to finish this form?

    JotForm problem logging resolved
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    JotForm Support

    Answered by Chriistian on February 10, 2016 at 01:32 AM

    If I understand correctly, when you copy the iFrame embed code in jotform and embed it into your website, the form displayed in your website is the old version instead of the new one with the changes made?

    I cloned your form and made some changes. The changes were saved when I copied the iFrame embed code. I don't seem to be able to replicate the issue you are having.

    Please try clearing your browser cache and your form cache to see if that fixes the issue. Here's a couple of guides:

    How to clear your browser cache

    How to clear your form cache

    Also, make sure that there is only one tab of the form builder open for that specific form. 

    Do let us know if the issue persists.