Form Not Found error when clicking on the form link

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    Jamiervt82
    Asked on February 09, 2016 at 08:44 PM

    When someone clicks on the link to my form, its says the form has been removed or deleted by the owner. Why is this? The form on my end shows as active. Here is the link https://form.jotform.com/60397797826172. Please let me know what I need to do so this form shows up.

    Thank you

  • Profile Image
    Boris
    Answered on February 10, 2016 at 06:25 AM

    Form is loading fine on my end from the link you have provided. This was in Firefox:

    And this was in Chrome:

    Are you sure that the link was correctly entered on your website? If there was a typo when pasting the link, such as a character added or removed from the end of the form link, it would  change the form ID of your form and would try to load some other form instead.

    If the issue persists, could you please let us know where you are providing the link to your customers, so we can check the site from our end and see what may be causing the issue?

    Thank you.