What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Not Found error when clicking on the form link

    Asked by Jamiervt82 on February 09, 2016 at 08:44 PM

    When someone clicks on the link to my form, its says the form has been removed or deleted by the owner. Why is this? The form on my end shows as active. Here is the link https://form.jotform.com/60397797826172. Please let me know what I need to do so this form shows up.

    Thank you

    Page URL:
    https://form.jotform.com/60397797826172

    JotForm href OR thank
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    JotForm Support

    Answered by Boris on February 10, 2016 at 06:25 AM

    Form is loading fine on my end from the link you have provided. This was in Firefox:

    And this was in Chrome:

    Are you sure that the link was correctly entered on your website? If there was a typo when pasting the link, such as a character added or removed from the end of the form link, it would  change the form ID of your form and would try to load some other form instead.

    If the issue persists, could you please let us know where you are providing the link to your customers, so we can check the site from our end and see what may be causing the issue?

    Thank you.