What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Reports of completed forms not coming through

    Asked by omghr on February 10, 2016 at 02:36 PM

    Several of our clients have told us that they completed various forms, yet we have not received them and they are not in the submissions.  Can you take a look and let me know if something is wrong on our end?

    Page URL:
    https://onlinemarketinggiant.com/seo-campaign-intake-form

    Reports through Submissions and not received let
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    JotForm Support

    Answered by david on February 10, 2016 at 04:23 PM

    I checked your forms and it looks to be working on my end.  However, depending on the browser or device the user is filling out the form from, there may be varying results.  One way to ensure compatibility across all platforms would be to replace your current embed code with the iFrame code:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    This will also ensure there are no conflicts between the form and your page that might cause submissions not to go through.