What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I issue a refund?

    Asked by skatelikeagirl on February 11, 2016 at 01:53 PM

    Hi there! A customer accidentally registered twice for a program, and I need to refund one of them. How do I go about doing this? Thank you!

    Page URL:
    https://form.jotform.com/60355923114147

    how a how do i and accidentally program thank
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    JotForm Support

    Answered by Kevin_G on February 11, 2016 at 05:59 PM

    Since you are using Stripe to process your payment, you should be able to proceed with the refund in your Stripe account, I just found an article about it, please take a look on it here: https://support.waveapps.com/entries/22113685-How-to-refund-a-credit-card-payment-in-Stripe

    From the JotForm side, there is no way to process it.

    Hope this helps.