How do I issue a refund?

  • skatelikeagirl
    Asked on February 11, 2016 at 1:53 PM

    Hi there! A customer accidentally registered twice for a program, and I need to refund one of them. How do I go about doing this? Thank you!

    Page URL: https://form.jotform.com/60355923114147
  • Kevin Support Team Lead
    Replied on February 11, 2016 at 5:59 PM

    Since you are using Stripe to process your payment, you should be able to proceed with the refund in your Stripe account, I just found an article about it, please take a look on it here: https://support.waveapps.com/entries/22113685-How-to-refund-a-credit-card-payment-in-Stripe. 

    From the JotForm side, there is no way to process it.

    Hope this helps.