What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email is sent to us only if we upload the file into non require file upload field, otherwise emails are not sent

    Asked by Janet188 on February 11, 2016 at 03:32 PM

    My form has text fields and 2 file upload fields.  The file uploads are not "required". 

    If I include a file on a test submission I get an email about it.  If I don't, I get nothing.

    (Am I right in thinking that if I get email submissions, they won't show as submissions in JotForm?  My form is showing 0 submissions, even though I've made 2 today.)


    Thank you in anticipation of your help!


    Page URL:

  • Profile Image

    Answered by Ben on February 11, 2016 at 05:40 PM

    We will be assisting you shortly with your issue on this thread, but I wanted to let you know that I have moved the issue about not seeing the submissions in your submissions panel to a new thread here: http://www.jotform.com/answers/770448 where I want to update you on this.

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 12, 2016 at 02:09 AM

    Are you still having issues with receiving emails? You should receive email notifications once the form is submitted despite of the any field validations set, required or not. 

    When I tried it on a cloned version of your form, I am receiving emails just fine.

  • Profile Image

    Answered by Janet188 on February 12, 2016 at 09:46 AM
    All appears to be fine now thank you. (Had I done something stupid, or was it a problem I didn’t cause?)
  • Profile Image

    Answered by victor on February 12, 2016 at 12:03 PM

    Glad to hear you have resolve the email issue you had. On behalf of my colleagues, you are welcome. If you have any other question or issue, please do not hesitate contacting us.