- cvezeauAsked on February 12, 2016 at 09:27 AM
Good morning, last week our email system was down for two days. Yesterday our form (Guide Component Communication Form) was submitted twice and our office did not receive the notifications (email@example.com & firstname.lastname@example.org).
I do know that these emails would have bounced during the two days we were down. Is there a way to resolve this so that we can receive notifications in the future?
Thank you for any assistance,
- JotForm SupportKiranAnswered on February 12, 2016 at 12:00 PM
I see that the both email addresses are listed in our bounce list. However, the email address email@example.com is listed by our Amazon SES and the other email address is listed due to the error 'No such user here'. Please make sure that the email address exists and active in state. I've removed the both email address from the bounce list and you'ld be able to receive the emails without any issue now.
Please let us know if we can be of any further help. Thank you!