What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving Email notifications

    Asked by cvezeau on February 12, 2016 at 09:27 AM

    Good morning, last week our email system was down for two days.  Yesterday our form (Guide Component Communication Form) was submitted twice and our office did not receive the notifications (cindy@naccap.org & collegeguide@naccap.org).  

    I do know that these emails would have bounced during the two days we were down.  Is there a way to resolve this so that we can receive notifications in the future?

    Thank you for any assistance,



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on February 12, 2016 at 12:00 PM

    I see that the both email addresses are listed in our bounce list. However, the email address cindy@naccap.org is listed by our Amazon SES and the other email address is listed due to the error 'No such user here'. Please make sure that the email address exists and active in state. I've removed the both email address from the bounce list and you'ld be able to receive the emails without any issue now.

    Please let us know if we can be of any further help. Thank you!