What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Does a purchase order count against your limited number of accepted payments?

    Asked by KeyshaunSmith on February 12, 2016 at 11:31 AM
    purchase count accepted purchase order
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    Answered by victor on February 12, 2016 at 04:02 PM

    Any forms that require some type of payment counts as a payment form. If your purchase order form requires a payment, this will count a a payment form.

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    Answered by KeyshaunSmith on February 12, 2016 at 04:22 PM

    Victor, please excuse my ignorance. Will this count even if I am not using the form to receive monetary payment, but simply using it to show the total monetary amount due and the client will mail in a check?

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    JotForm Support

    Answered by Boris on February 13, 2016 at 06:19 AM

    If you are using the Purchase Order payment tool, then the submission will not count to your payment limits - because the payment has never occurred through our forms. Submissions on forms with Purchase Order payment tool will count as regular submissions.

    If you are using any other payment tool, submissions will count as a payment submissions.

    Please let us know if you need any further clarifications, we are here to help.

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    Answered by grade4pagasa on February 13, 2016 at 05:19 PM

    Hi JotForm team! 

    Maybe you could amend the existing page or create a separate tutorial that includes a detailed description, function and uses for the Purchase Order tool? Currently, only a single paragraph is devoted for it in the user guide - Mastering Payment Form Integrations.

    If an online payment is not needed at all, use the Purchase Order tool. Sometimes you want to receive payments by check, or just provide your form users with a tool to calculate the total for the service they might purchase.

    Though the Purchase Order app page has a more detailed description, users will be searching in the user guide for help or tutorial. Also, there's no instructions on how to use the tool. 

    This request is made to avoid confusion, provide a more detailed description on the P.O. functionality, uses (sell products, custom amount payments, ...) and specific instances on when to use this mode of payment.

    One more thing, it would be nice to provide instructions on what to do next after setting up the P.O. tool, e.g., for the users to provide details on how they will receive payment (by cheque or via wire transfer...).

    Hoping for your consideration. 

    Thanks. 

    - Randy

     

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    JotForm Support

    Answered by Kevin_G on February 14, 2016 at 12:48 AM

    @Randy,

    Thank you for letting us know that.

    We will take into account your suggestion, and we will be working on a detailed guide about Purchase Order tool, your opinion is much appreciated.