- AgilityProjectServicesAsked on February 15, 2016 at 12:43 AM
checked spam folders, nothing.
Appreciate your help, eg a way for admin to reset sub account users.
- JotForm SupportjonathanAnswered on February 15, 2016 at 04:30 AM
Sub accounts should be able to reset their own password using the 'Forgot Password' link in the login page https://www.jotform.com/login
I checked your account/username AgilityProjectServices and I found 3 sub-users.
But 1 of the sub-user doesn't have an account. They only have email manish@asset#####
Was this the email you were having issue? They will not be able to reset password since they do not have jotform account/username.
You can invite them to create an account using this link https://www.jotform.com/signup
Let us know if you require further assistance.