The downloaded excel file of the submissions shows nothing

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    CApeopleknowhow
    Asked on February 15, 2016 at 07:13 AM

    Hi, so we get our survey answers registered but it show nothing when we download excel sheet. It is very important as we do a major research. Please help us as soon as possible. It is urgent.

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    Welvin
    Answered on February 15, 2016 at 08:35 AM

    I was able to download it from the main account, but I think you are having problem downloading it using your own account which is a sub-user. Can you please confirm if you were able to see the entire form submissions in the form submissions page?

    http://www.jotform.com/help/269-How-to-view-Submissions

    I tried accessing the submissions using your account, but it's blank so I need to know if you are getting the same. This way, we can submit a bug report to our developers for this feature.