- CApeopleknowhowAsked on February 15, 2016 at 07:13 AM
Hi, so we get our survey answers registered but it show nothing when we download excel sheet. It is very important as we do a major research. Please help us as soon as possible. It is urgent.
- JotForm SupportWelvinAnswered on February 15, 2016 at 08:35 AM
I was able to download it from the main account, but I think you are having problem downloading it using your own account which is a sub-user. Can you please confirm if you were able to see the entire form submissions in the form submissions page?
I tried accessing the submissions using your account, but it's blank so I need to know if you are getting the same. This way, we can submit a bug report to our developers for this feature.