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    Form does not appear on website shown onm an Ipad

    Asked by HansPetit on February 15, 2016 at 08:47 AM

    I made a form for uploading artcles and pictures for a magazine in our village: www.coedijckerban.nl (kopij). I made the site with Muse.

    I 'm rebuilding the site cbnew.businesscatalyst.com with the latest version of Muse. The form can be seen at my desktop, On the Ipad there s is no form available?? Both sites are on adobe catalyst. What goes wrong, hope you can help me

    Page URL:
    http:cbnew.businesscatalyst.com

    does not appear ipad
  • Profile Image
    JotForm Support

    Answered by Welvin on February 15, 2016 at 09:50 AM

    The same case when you resize your browser to a smaller window, the form will disappear in the page. I think this is something related to your BC page settings. Please check your responsive options. You have to make sure that the block is not set to hide on small screen devices or to a certain width value.

    This line of codes:

  • Profile Image

    Answered by HansPetit on February 15, 2016 at 03:46 PM
    Thanks for your answer. It is the first responsive website I’m building. I’m using Adobe Muse. In Muse you have to give the command hide in this breakpoint(which I didn’t), from that moment on the breakpoints don’t show the chosen element anymore. I enabled in BK the responsive possibility. Could be that it is a bug in the(new) Muse software. I asked the community if someone encounters the same problem.
    Kind regards

    http://www.studiopetit.com
    06-83114470

    Van: JotForm [mailto:noreply@jotform.com]
    Verzonden: maandag 15 februari 2016 15:50
    Aan: info@studiopetit.com
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 15, 2016 at 05:19 PM

    Yes, as explained by my colleague above, you should to make sure that the element where is your form embedded on, is not being hidden on certain resolution.

    Once you have finished to make your website mobile responsive the form should display properly, if not, then you may follow this guide to make your form mobile responsive: http://www.jotform.com/help/311-How-to-make-Forms-Mobile-Responsive

  • Profile Image

    Answered by HansPetit on February 17, 2016 at 05:46 AM
    Thanks, I did those things earlier making the form responsive. I think the problem is caused by the new Muse software. When I preview the form in a browser, the form appears, also when I make the browser smaller, on a certain moment the form disappears and when I enlarge the browser again the form has totally disappeared, also in the screen using the largest breakpoint. I decided to use a link to the form that is at this moment an acceptable work around.

    http://www.studiopetit.com
    06-83114470

    Van: JotForm [mailto:noreply@jotform.com]
    Verzonden: maandag 15 februari 2016 23:19
    Aan: info@studiopetit.com
    ...
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    JotForm Support

    Answered by Welvin on February 17, 2016 at 07:17 AM

    I have highlighted the codes in my first reply. You should be able to check that within Muse. You have to view the source codes and/or settings and make sure that the block where the form is placed are not set to hide on a certain width of the browser.